Frequently Asked Questions
Everything you need to know about your Runway Hit Jewelry experience.
What materials are used in Runway Hit Jewelry?
We use high-quality materials including 18k gold plating, sterling silver, and premium alloys. All our pieces are hypoallergenic and lead-free to ensure they are safe for sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's shine, avoid contact with water, perfumes, and lotions. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
Do you offer a warranty on your products?
Yes, we provide a 6-month warranty covering any manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper care.
Can I track my order?
Absolutely! Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your package's progress.